For official UK school orders, 30 days credit is allowed and goods are sent out on receipt of your school order. For personal orders and overseas orders, goods are despatched on clearance of payment (ie clearance of cheque or bank payment into our account).
RETURNS & REFUNDS:
Please use our Returns page below to inform us of a return. We will accept returns and refund payment for any reason within 14 days of a product being despatched. However, goods must be securely packaged and returned to us in perfect condition. Any goods returned to us after 14 days, or in poor condition, will remain due for payment or, in case of prior payment, will not be refunded. Please note, we do not refund the original postage costs, nor provide return labels or pay return postage, unless a product is damaged or faulty.
We will replace any items which are damaged or faulty when you receive them, but only if they are returned to us within 14 days of despatch.
PHOTOCOPYING OF FRANTIC BOOKS & COPYING OF CDs, MP3s & PDFs:
Please see individual publications for full guidance on the photocopying or reproduction otherwise of printed material from Frantic Productions books, or Contact Us for details. Copying of some materials (eg. song lyric sheets, scripts), for use within the purchasing organisation only, is allowed.
The copying or reproduction (in any form) of any Frantic Productions CD, for any purpose (even for use within the purchasing organisation) is strictly forbidden. Extra copies of all Frantic CDs are available to purchase separately for £8.50 (P&P £1.50 for one item, £3 for 2 copies or more). Please contact us by email or phone (01425-614665) to place an order for extra CDs.
Our 'pay for' downloadable MP3 songs and accompanying PDF music scores may be copied only for use by the purchasing school or other purchasing organisation. It is illegal to copy them and pass them on to others for use outside the purchasing organisation.